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The American Customer Satisfaction Index (ACSI) recently released its annual study where it revealed some of the best-performing smartphone brands and carriers. For the last 25 years, ACSI has been providing reliable and unbiased performance reports.
Its latest annual study was based on the interview results of 16,000 randomly picked customers across the country. The study was conducted between April 2022 and March 2023.
Some of the results in the study that PhoneArena shared include the following:
Among cell phone manufacturers, Apple holds the top spot while Samsung is in second place. But last year, the two companies were tied on the same spot. This means that this hierarchy could change at any point.
Google comes in third to Apple and Samsung. Motorola places in fourth but with a distant number.
When it comes to overall and network quality carriers, AT&T has overtaken both T-Mobile and Verizon this year with a score of 75 points compared to last year’s 72 points. T-Mobile and Verizon’s 2022 scores remain unchanged from 74 and 73, respectively. Despite AT&T’s leap, the gap between the three carriers is so small.
AT&T also topped the study for overall customer satisfaction. The study looked at call quality and call reliability perception with one score. They also looked at network coverage and data speed. Both charts were topped by AT&T and Verizon with 80 points each. T-Mobile only had a score of 78 points.
But even with these numbers, AT&T is not considered as the US carrier with the top customer satisfaction numbers. With MVNOs added into the picture, the title goes to Consumer Cellular, who has an ACSI score of 82 points. The list follows:
Consumer Cellular - 82 ACSI score
Mint Mobile - 79 ACSI score
Straight Talk Wireless - 77 ACSI score
Google Fi - 76 ACSI score
Cricket Wireless & Metro by T-Mobile - 76 ACSI score
You can read more about the results of the study here.
Source: PhoneArena
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