Sprint Customers Get a Second Chance to Protect Their Device

by Scott Lewis on June 05, 2014

During the entire month of June, existing Sprint customers have the option to add device protection to their Android, Windows Phone, BlackBerry, and Apple smartphone for as little as $8 - $13 per month.  No matter if you said no when you purchased your phone, canceled your coverage at some point, or maybe you were never offered device protection when you purchased you phone you have the option this June to add it to your phone.

To be eligible to add device protection during this open enrollment period your device must be functioning and in your possession. There are a few different levels of coverage listed below that you can sign up for during this open enrolment period.

Wet iphone

Total Equipment Protection       

Total Equipment Protection (TEP) is complete protection for a customer's phone, administered by Asurion, against loss, theft and liquid or physical damage. This insurance also covers in-store repairs and mechanical or electrical failures caused by defects or normal wear and tear. As an added feature, customers can download the Sprint Protect App to locate, lock and otherwise protect their phone remotely from a computer. The cost for TEP ranges from $8 to $11 per month, per line of service, depending on your device model.

TEP offers comprehensive end-to-end coverage and peace of mind from an easy, hassle-free solution. Equipment Service and Repair (sold separately) is a component of TEP and helps customers who enroll by resolving many device issues the same day at Sprint full-service locations.

  • In some cases device issues can be serviced or repaired in about one hour.
  • It saves the customer per-incident fees for in-store service or repair transactions.
  • If the device is lost, stolen or exhibits liquid or physical damage, approved replacements will typically arrive in one business day.
  • TEP saves customers from paying full retail price to replace their phone.

There is a non-refundable deductible ranging from $50 to $200 per approved claim for lost, stolen, or physical or liquid damage. The deductible is based on phone model.

Dog eating a smartphone

Total Equipment Protection Plus

Total Equipment Protection (TEP) Plus is a comprehensive protection service for a customer's device, data and virtually any connection to it. TEP Plus combines a customer's existing TEP coverage - which includes protection from loss, theft, damage and device malfunction - with built-in antivirus security, automatic backup of photos and videos, and one-click access to a tech expert for premium device support. TEP Plus includes a newly upgraded Sprint Protect app powered by Asurion that features automatic backup of contacts, photos and videos and built-in security with enhanced features that guard against viruses, optimize battery use, and monitor access by third-party apps.

For lost, stolen or damaged devices the first two repair/exchange transactions are included at no additional charge. After the first two transactions a $25 service fee applies/transaction within a 12-month period.

Customers currently enrolled in Total Equipment Protection may upgrade to Total Equipment Protection Plus at any time with an eligible device by calling 1-800-584-3666.

To enroll in Total Equipment Protection Plus, customers must have a higher-tier device. To view a complete list of higher-tier devices eligible for TEP Plus, visit http://www.phoneclaim.com/sprint/deductible. The website schedule is updated regularly to include new models.

Damaged Samsung Galaxy S3

Assurant Advanced Protection Pack

The Assurant Advanced Protection Pack, provided by Assurant Solutions, provides protection for tablets, netbooks and notebooks. Coverage includes mechanical or electrical breakdown due to defects or normal wear and tear, accidental damage, loss or theft. The Assurant Advanced Protection Pack also provides technical support and apps to locate, lock and otherwise protect your device. The cost is $13 per month, per device. There is a non-refundable deductible of $100 per approved claim for accidental damage - including liquid damage, loss or theft.

The Assurant Advanced Protection Pack helps customers who enroll by:

  • Repairing or replacing device at no cost for mechanical or electrical breakdown claims.
  • Providing convenient troubleshooting by Web, phone or live chat.
  • Backs up contacts, photos and other media.
  • Provides 24/7 antivirus and antimalware software protection.
  • Provides 90 days of online credit monitoring to help customers stay on top of possible fraudulent activity if a device is lost or stolen.

Customers can enroll in Total Equipment Protection and Assurant Advanced Protection Pack at www.sprint.com/deviceprotection or by visiting any Sprint store. No-contract/pre-paid customers can enroll in Boost Mobile, Virgin Mobile USA or Sprint Prepaid Phone Insurance by logging into My Account online.